1Inspecting your delivery
When your item arrives, inspect it carefully before confirming receipt. Check that it matches the listing description, photos, and condition promised by the seller. Take photos immediately if anything is wrong — damaged packaging, missing parts, or significant discrepancies from the listing.
2Confirming receipt
Once you are satisfied with your purchase, confirm receipt through your TRUZH dashboard. This releases payment to the seller and completes the transaction. Do not confirm receipt until you have physically inspected the item and are satisfied.
3Leaving feedback
After confirming receipt, you are invited to leave feedback for the seller. Honest feedback helps other buyers make informed decisions and rewards sellers who provide excellent service. Be fair, specific, and constructive in your reviews.