Opening a dispute

Open a dispute when an item has not arrived, arrives significantly different from the description, is damaged in transit due to poor packaging, or when the seller fails to honour agreed terms. Always try to resolve the issue directly with the other party first — most issues can be settled amicably.

From your dashboard, navigate to the transaction in question and click Open Dispute. Select the reason, describe the issue clearly, and upload all supporting evidence — photos, screenshots of messages, shipping documentation. The more complete your submission, the faster the resolution.

Disputes must be opened within the protection window specified in our Terms & Conditions. Our moderation team typically reviews disputes within a few business days, though complex cases may take longer. You will be notified of the outcome through your account.