1How to reach priority support
Pro sellers access priority support through the dedicated Pro channel inside Settings → TRUZH Pro → Support, or by emailing business@truzh.com with your Pro account email. Requests are routed to a separate queue staffed by agents trained specifically on seller operations, not the general user support flow, which is why response times are materially faster.
2Response time expectations
Starter and Growth Pro sellers receive priority response within published service level expectations, materially faster than the standard support queue. Scale tier sellers receive the fastest response tier, measured in hours rather than days for most requests, and extended coverage during business hours for complex catalogue or operational issues.
3Dedicated Pro account manager (Scale tier)
Pro Scale subscribers are assigned a dedicated account manager who serves as a single point of contact for catalogue management, operational escalations, and strategic guidance. The account manager handles onboarding, helps with bulk imports, coordinates with our Safety & Support team on disputes, and proactively flags optimisation opportunities drawn from your analytics.
4What priority support can and cannot do
Priority support can resolve account, billing, and operational issues faster; help you optimise your listings; assist with bulk actions; and escalate disputes for faster review. It cannot override platform policy, guarantee outcomes of disputes that require investigation, or bypass statutory legal requirements. The speed advantage is about access, not about different rules.