TRUZH Pro seller obligations

Under EU and Spanish law, a professional seller is any person or entity that offers goods or services as part of their trade, business, craft, or profession. Subscribing to TRUZH Pro does not automatically make you a professional seller in the legal sense. The test is the nature and volume of your activity. If you sell regularly, hold inventory, or derive meaningful income from TRUZH, you are likely a professional seller under EU law, whether or not you have registered a business.

As a business user on TRUZH, you are entitled to transparency about how listings are ranked, a clear description of the complaint-handling process, at least 15 days' notice before significant changes to our Terms, and access to a dedicated business complaints channel at business@truzh.com. These are rights we grant you, and they are not optional. They exist to make the seller-platform relationship fair and predictable.

Selling to consumers in Spain as a professional seller triggers specific obligations: provide clear pre-contract information, honour the 14-day right of withdrawal from delivery, offer a minimum statutory warranty period (currently three years on most goods), handle complaints promptly, and issue VAT invoices where applicable. These obligations flow from Spanish and EU consumer protection law, not from TRUZH. Our role is to surface them and ensure our platform supports compliance.

Under EU Directive DAC7, TRUZH is legally required to collect and report certain seller information to tax authorities when regulatory thresholds are exceeded (typically more than 30 transactions or €2,000 in annual sales through the platform). Pro sellers who cross these thresholds are notified and asked to provide relevant tax identification information. This is a platform obligation we cannot waive, regardless of subscription tier.

Where applicable under Spanish LSSI-CE Article 10, Pro sellers acting in a professional capacity are required to display certain information on their profile and listings: legal name or registered business name, registered address, contact details, tax identification number, and registration in any applicable trade register. Your Pro profile layout supports these fields. Fill them in accurately to stay compliant.

TRUZH does not provide legal or tax advice. For specific compliance questions, consult a qualified tax advisor or commercial lawyer in your country of residence. For platform-specific queries about Pro obligations or the business complaints channel, contact business@truzh.com.